• What is VAT ID and where to enter my VAT ID?

    If you reside in EU and require to enter your VAT ID, please enter the ID in the VAT ID field on the order form.

    If you do not enter the VAT ID, you will be identified as a private customer, and the VAT rate for your country will be appended to the basic price of the software. This ordinance does not influence corporate and private customers from the USA and other non-EU countries.
  • What is the process to obtain my purchased software?

    You can get a license through our Online Store. We send the software info electronically right after you finish the order form.

    Should you have any questions downloading your software, please contact us at sales@codeultimate.com.The easiest way to obtain a license is through our Online Store. We send the software info electronically right after you complete the order form.

  • Can you let me know the cost for the software upgrade?

    You can download the latest version of the product from your Account Dashboard on our site, within the one year of the purchased date.

    In case you want to upgrade your permit which is terminated, you can click on the Renew Now button on the Account page to refresh your license.

    If you want to update your license to a different product or the license type, please let our Sales Team know.

  • Do you give some discount to resellers?

    Yes, we give discounts to a reseller. To know more about our plan and establish a partnership with our company, you can e-mail us at sales@codeultimate.com.
  • Can I request a refund?

    We infrequently receive refund requests because we provide high-quality and comprehensive software products supported with great support and documentation. If you have any difficulties using our products, you can contact our team anytime at sales@codeultimate.com, phone, or online feedback form.

    If you are not happy with our products and wish for a cancellation within 45 days of the purchase, e-mail us at sales@codeultimate.com, and we will return your full money.

  • How can I place an order online?

    You can easily place an order through our Online Store. The steps are the following:

    • First, go to our online store
    • Click on the license you want to purchase
    • Fill all the required information on the checkout page and submit it
    • When you complete your order form within the five minutes, we will send you to the license information.
  • What payment methods I can use to buy your product?

    We accept the following payment methods:

    • Mail, Money order, Check
    • Secure Credit card
    • Wire Transfer
    • Phone, Fax
    • Local bank transfer
    • Purchase Order

    If you have any question, please contact us at the sales@codeultimate.com.

  • How much time take software to delivered?

    Our software product is delivered electronically. It normally takes about less than five (5) minutes after you fulfill your order form to send you the license information. The information you enter in the order form is used for logging in to our site to download your licensed software.

    If you have sent us a Purchase Order, it will take 24 hours for processing.
  • Which currency do you accept for the wire transfer transactions?

    We accept various currencies. Our checkout page shows your currency, and you can turn to USD. When you fulfill the order form, we will provide you the details of the bank account.
  • What is CodeUltimate?

    CodeUltimate is a brand of ATP Corp. Its mission is to provide the extensible, high-quality, and easy-to-use .NET libraries for professionals. The libraries help create applications quickly and significantly reduce their development time and cost.
  • Can I buy your products through the reseller?

    Yes, you can easily buy our products through our Resellers.
  • Do you store my credit card and payment method info on your server?

    No, we do not store your sensitive information. We only save your e-mail, name, address time you placed your orders. We do not store confidential data like payment method and credit card info.
  • How do I get my credentials for my customer account and download the software if I act as a reseller?

    To purchase our products, you can use your e-mail. Once your order is ready, e-mail us the order number and the customer info so we can edit the account info for you.

    Your customer now receives the new password to log in to our site to download the software.

  • What are my options for the upgrade process?

    It depends on the time after your date of purchase, and we will have a particular discount for you. For more details, contact our team at sales@codeultimate.com.

  • What is the subscription renewal process?

    We sent various e-mail notifications to license owners (e.g., one mon, two mons, three mons before the date of expiry). It includes a link to renew your license. You can also restore it online by log into Your Account.
  • What types of credit cards can I use?

    We accept multiple credit card types, which are the following :
    Visa, MasterCard, American Express, Discover, JCB, Dinners Club, and more. 
    If your credit card is not supported when purchasing our products, please let us know. We will work with our payment team to provide you the best solution.
  • Can you send the purchase order invoice?

    Yes, we do. Once your order is done, you will get a confirmation letter from the FastSpring. In that letter, you will see your invoice and the order number of your product. You can also log in to Your Account and check the Order History of your Software.

    If you have any questions regarding this, please contact our team at sales@codeultimate.com.